We are recruiting a Referrals Officer and this post is subject to continued Supporting People funding.
Hours: 25 hours per week
Salary: £9.56 per hour (pro rata £12,428 per annum)
Annual Leave: 25 days annual leave plus public holidays (increasing to 30 with length of service)
Pension: 4% employee contribution, 8% employer contribution
Location: Bangor Advice Centre and Refuge
This post is funded by the Northern Ireland Housing Executive as part of the Supporting People programme and will be based in Bangor.
Summary of Post
- To act as the first point of contact within NDAWA for both Bangor Advice Centre and Refuge in the receipt and management of referrals. This could be either face to face in Refuge/ Bangor Advice Centre or via telephone.
- Complete initial risk assessments at point of contact.
- Manage a pending / waiting list and as appropriate, complete handover to Domestic and Sexual Violence Support Officers. – Act as the access point to NDAWA’s services, to encourage engagement, reduce risk of harm and reduce the number of service users on the waiting list.
- Receive, record and prioritise external agency referrals, assessing information and highlighting any potential or current risks. – Manage crisis response to women via drop in, triage as first option.
- To provide immediate specialist knowledge, guidance, risk assessment, safety planning and safeguarding within referrals and pending/waiting list
Applicants should have
- Recent relevant experience of working with individuals in crisis.
- Recent relevant experience of working with individuals experiencing domestic and sexual violence/abuse.
- Recent relevant experience of working with statutory agencies/community or voluntary agencies.
- Minimum of 3 GCSE ‘s (or equivalent) including English and Maths.
- QCF Level 3 Health & Social Care or equivalent (NVQ Level 3 etc) or a recognised counselling qualification.
The closing date is 12pm on Friday 30th April 2021.
Due to the level of contact with vulnerable women and children, the lawful recruitment of females for this post falls within the exemption stated in Article 10 (2e) of the Sex Discrimination (N.I.) Order 1976. In order to comply with the Safeguarding Vulnerable Groups (Northern Ireland) Order 2007, North Down & Ards Women’s Aid are required to explore the successful candidate’s suitability to work with vulnerable adults and children through ACCESS NI pre-employment screening.
North Down & Ards Women’s is an Equal Opportunities Employer.