Crisis Support Officer
We are recruiting a Crisis Support Officer and this post is subject to continued Supporting People funding.
Hours: 21 hours per week including evening and weekends on rota system.
Salary: £10,439.52 per annum (£9.56 per hour)
Annual Leave: 25 days annual leave plus public holidays (increasing to 30 with length of service)
Pension: 4% employee contribution, 8% employer contribution
The role of the Crisis Support Officer is to provide support services to women living in Refuge and living in the community, who are or who have experienced domestic and/or sexual violence/abuse. This post is funded by the Northern Ireland Housing Executive as part of the Supporting People programme and will be based in Bangor.
Summary of Post
- To assist in assessing the suitability of women referred to our services
- To welcome and integrate women, children and young people into North Down and Ards Women’s Aid refuge services
- To complete intake process.
- To identify initial needs of women and children and young people coming into refuge, ensuring their needs are adequately met.
- Provide initial front-line services via telephone support.
- To ensure an effective risk management plan is implemented when risk is identified.
- Arrange weekly house meetings (Agenda & designated minute taker)
Applicants should have
- Recent relevant experience providing ongoing individual support for women in a residential or community setting.
- Experience of working with individuals in crisis.
- Recent relevant experience of working with individuals with complex needs.
- Proven ability to give practical and emotional support and guidance.
- Able to demonstrate working with clients within a self-help framework.
- Ability to prepare risk assessments, needs assessments and support plans.
- IT skills – experience of record keeping with Microsoft Office and client databases in line with GDPR policies.
- GCSE (or equivalent) standard of education.
- A recognised relevant qualification at a minimum of NVQ level 3 (or equivalent).
The closing date is 12pm on Friday 30th October 2020.
Due to the level of contact with vulnerable women and children, the lawful recruitment of females for this post falls within the exemption stated in Article 10 (2e) of the Sex Discrimination (N.I.) Order 1976. In order to comply with the Safeguarding Vulnerable Groups (Northern Ireland) Order 2007, North Down & Ards Women’s Aid are required to explore the successful candidate’s suitability to work with vulnerable adults and children through ACCESS NI pre-employment screening.
North Down & Ards Women’s is an Equal Opportunities Employer.